An FTP account gives the user access to the files saved on your web hosting account, where your website files are saved. If your FTP account is compromised, the user will have access to all of your site files and will be able to delete them and upload their own. Needless to say, they most likely will not be improving your website.
If you think your FTP account password has been compromised, you should update it right away.
Accessing your cPanel
In order to update your FTP password, you will first need to log into your cPanel. If you do not know how to access your cPanel directly, you can find out here.
Updating your FTP account password
Once you are logged into your cPanel, scroll down to the Files section.
In the Files section, you will see the FTP Accounts app. Click on it.
You will now see, towards the bottom of your screen, a list of all of your FTP accounts. To the right of the account you wish to update, you will see the option to Change Password.
You will need to enter the password twice, and the password strength must be strong enough to turn the bar green.
Once entered, click the Change Password button to update the password.
You can find more information on managing your FTP accounts here.
Still Having Issues?
If you are still having issues, you can contact our Customer Support in the following methods:
Live Chat
You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.
Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
Support Ticket
You can submit a support ticket to our Support Team from your client area.
Our ticket Support Team is available 24/7/365.
Phone support
You can contact our Phone Support Team using the following number:
- US/Canada 1-888-974-0334
- International 1-727-800-3606
Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
