To release valid messages that were quarantned:
1. Open up your most recent quarantine report and scroll to the bottom of the message where you will find the line:
2. Click on the words click here to visit your online quarantine area.
3. Once there, click the checkbox next to the valid message(s) that was incorrectly quarantined.
4. Click the Not Spam button. Clicking the Not Spam button will not only release that message, but it also helps the spam firewall improve. This Not Spam option is not available in the list of quarantined messages that are emailed to you, which is why it's necessary to go to the web based version of your quarantine list. The system works better if you have more messages marked as “Not Spam” then “Spam”.
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