Releasing valid messages that were quarantined

To release valid messages that were quarantned:

1. Open up your most recent quarantine report and scroll to the bottom of the message where you will find the line:

To View Your Entire Quarantine inbox or manage your preferences, click here

2. Click on the words click here to visit your online quarantine area. 

3. Once there, click the checkbox next to the valid message(s) that was incorrectly quarantined.

4. Click the Not Spam button. Clicking the Not Spam button will not only release that message, but it also helps the spam firewall improve. This Not Spam option is not available in the list of quarantined messages that are emailed to you, which is why it's necessary to go to the web based version of your quarantine list. The system works better if you have more messages marked as “Not Spam” then “Spam”.

 Did this answer your question? If not, please let us know what issues you're having in the MacHighway User Forums.

  • 11 Users Found This Useful
Was this answer helpful?

Related Articles

Get Setup On The Advanced Spam Quarantine / Virus Filter

 WARNING: Do not use the SpamAssassin junk filter and the Advanced Spam Quarantine & Virus...

Changing the frequency of or disabling your quarantine notification

By default, you will receive a quarantine notification on a daily basis. If this occurs too...

Changing your password for the web based quarantine and preferences area

1. To change the password for your advanced spam quarantine open up your most recent...

Disabling Spam filtration for your email address

If you no longer want a particular email address filtered for spam you can remove spam...

Disabling your Quarantine

Disabling the quarantine will not remove your email address from the spam and virus filtration....