Knowledgebase

The most common method of uploading files to your web hosting account is using FTP (File Transfer Protocol). Most website builder software will use FTP to upload your site for you, or, if you created your own files, you can use an FTP client, such as FileZilla or CuteFTP.

But, before you can start uploading all of your pictures, you will first need an FTP account and credentials. Here is how you can set up your FTP accounts

Sections

• Accessing your cPanel
• Accessing the FTP Accounts App
• Creating a new FTP account
• Managing your FTP accounts
• Special FTP accounts
• The Default FTP account

Accessing your cPanel

In order to update your FTP password, you will first need to log into your cPanel. If you do not know how to access your cPanel directly, you can find out here.

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Accessing the FTP Accounts App

Once you are logged into your cPanel, scroll down to the Files section.

In the Files section, you will see the FTP Accounts app. Click on it.

You will now be in the FTP Accounts App. This app is divided into three sections:

• Add FTP Account
• FTP Accounts
• Special FTP Accounts

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Creating a new FTP account

To create a new FTP account, you only need to fill in the fields at the top of the screen, under Add FTP Accounts

• Log In
  • enter your username here
  • you do not need to add the domain name, it will be appended automatically
• Domain
  • choose which domain to use for the FTP account
  • can be any domain, subdomain or addon domain
• Password
  • enter a password for the FTP account
• Password (Again)
  • reenter the password to confirm
• Strength
  • shows the relative strength of your password
  • this bar must be green before you can create the account
• Directory
  • the default directory that the account will be able to access
  • the account will be able to access sub-folders of this directory, but nothing above it
• Quota
  • you can set a quota for this FTP account here

Once you have your information entered, click on Create FTP Account to create the account.

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Managing your FTP accounts

Below the Add FTP Account section, you will see the FTP Accounts section. Here, you will be able to manage all of the FTP accounts that have already been created.

You will be able to see the Log In username, the default path and current usage of each account.

There will also be several management options available under the Actions column.

• Change Password
  • update your FTP account password
• Change Quota
  • update the account quota, or set to unlimited
• Delete
  • remove and disable the account
• Configure FTP Client
  • this option will display the settings that you will need to use when setting up an FTP client
  • there are also scripts that can be found here that can be used to set up your client

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Special FTP accounts

At the bottom of this screen, you will see your Special FTP Accounts. These are your default FTP account and your account to access your cPanel logs.

The "logs" account will allow you to access the cPanel logs that area associated with your account. You need to use this FTP account to access where they are stored on the server. You can find more information on the default account below.

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The Default FTP account

By default, you can access your website files using the cPanel default FTP account. This account uses the same username and password as your cPanel account. While this can be useful in a pinch, it is not recommended that you use this account for general use applications.

For one, this FTP account will give the user access to all of your cPanel account files, not just the website files. If someone were able to access these files without knowing what they were doing, they can really case a lot of unrecoverable damage to your account. Not to mention that they would also have access to all of your emails.

Secondly, where this account uses your cPanel username and password, if these credentials were compromised, then they would have complete access to your entire cPanel account. This could be disastrous for your website and business. It is best to keep your cPanel credentials to yourself.

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Still Having Issues?

If you are still having issues, you can contact our Customer Support in the following methods:

Live Chat

You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.

Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.

Support Ticket

You can submit a support ticket to our Support Team from your client area.

Our ticket Support Team is available 24/7/365.

Phone support

You can contact our Phone Support Team using the following number:

• US/Canada 1-888-974-0334
• International 1-727-800-3606

Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.