You may have be getting errors when trying to access your Weebly builder from either your MacHighway client area or your cPanel account. There is a known issue with the Weebly builder that is leading to issues when trying to access the Weebly editor. We have been in contact with Weebly directly to isolate these errors.
Sections
Weebly Editor Issue
The errors you’re experiencing with your site are due to outdated software that is used to manage your Weebly builder from within your MacHighway client area and/or cPanel portal. Unfortunately, Weebly has informed us they are not committed to updating this software to correct the intermittent issues that we are seeing. While we continue to offer Weebly services, we have decided to start providing alternative site builder tools to use for your services.
MacHighway Website Builder
We recently released a new product called MacHighway Website Builder. This new product can be used to build a new, responsive website. The drag and drop interface is user friendly and similar to the Weebly experience. This product will require you to re-create your site content as the site files will not migrate from Weebly to the MacHighway Website Builder.
If you would like more information on the MacHighway Website Builder, please visit us at this link . If you would like to give this service a try, please let us know and we can set up a free two-month trial. You can use our site builder to recreate your site without affecting your current website.
Other options
We are still working on other options to meet the needs that Weebly no longer provides, and hope to announce more options shortly. Keep an eye on your mailbox for new service announcements
Conclusion
We apologize for this inconvenience and assure you we were also unaware of this change by Weebly. We have heard from our customers and through testing on our end, that the Weebly editor will work when using the privacy version of your preferred browser. Please give this a try.
Still Having Issues?
If you are still having issues, you can contact our Customer Support in the following methods:
Live Chat
You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.
Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
Support Ticket
You can submit a support ticket to our Support Team from your client area.
Our ticket Support Team is available 24/7/365.
Phone support
You can contact our Phone Support Team using the following number:
- US/Canada 1-888-974-0334
- International 1-727-800-3606
Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
