Providing us with a screenshot can be a helpful way for us to troubleshoot a problem you may be experiencing. It can be used to visually show us a login screen, application settings, or error messages.
While a screenshot alone can be helpful, we also ask that you provide us with any additional info needed to help resolve your problem when contacting us for assistance.
To take a screenshot in OS X, follow the below instructions:
1. Make sure the content of what you want to take a screenshot of is displayed on your monitor.
2. Hold down Command (also known as The Apple Key) + Shift key + 3 at the same time.
3. A file named Picture 1 will appear on your desktop.
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