Taking a Screenshot

Providing us with a screenshot can be a helpful way for us to troubleshoot a problem you may be experiencing.  It can be used to visually show us a login screen, application settings, or error messages.  

 

While a screenshot alone can be helpful, we also ask that you provide us with any additional info needed to help resolve your problem when contacting us for assistance.

 

To take a screenshot in OS X, follow the below instructions:

 

1. Make sure the content of what you want to take a screenshot of is displayed on your monitor.

 

2. Hold down Command (also known as The Apple Key) + Shift key + 3 at the same time.

 

3. A file named Picture 1 will appear on your desktop.

 

Click here to return to the New Customer Guide.

 

Did this answer your question? If not, please let us know what issues you're having by submitting a ticket.

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