How to set a domain name for cancellation

While you cannot "cancel" a domain, you can set it to not renew.By default, your MacHighway account will automatically renew your domain before it expires. This is to make sure there is no interruption in your services. You will need to disable the Auto Renew on the domain and then let it expire.

One the domain is expired, you will not be able to use it anymore. However, keep in mind that once it is expired and deleted from the registrar, anyone will be able to register the domain. If this happens, there is no way to get it back, so make sure you are done with a domain before letting it expire.

Sections

The Domain Lifecycle

There is a set sequence of events in a domain's life cycle.

DomainLifeCycle.png

  • Registration (one to ten years)
    • The domain is registered as a new domain
    • Domains can be registered for up to 10 years
    • The expiry date is the same day, regardless of when you renew it
  • Expiry (30-45 days)
    • Once the domain is expired, it will be in a Auto Renew status
    • The domain will not function, but can be renewed at the regular price
  • Redemption (30 days, typically)
    • Once in the Redemption status, the domain can still be renewed, but with an additional fee
    • The domain is still not active
  • Pending Deletion (varies, typically 7 days)
    • Once the domain is in this status, it can no longer be renewed by the former registrant
  • Released
    • The domain is now available for registration by anyone.

As long as the domain is renewed before the Expiry date, your domain will stay functional.

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Disabling Auto Renew

As long as your domain is set to auto renew and your payment information is up to date, your domain will renew 30 days before your expiry date. This is to ensure that you do not have any down time in the event of a payment issue or any other issues that would cause the domain to not renew properly.

If you decide you no longer need a domain and wish to let it expire, then all you need to do is disable the auto renewal. To disable the auto renewal, you first will need to log into your MacHighway client area. If you do not know how to access your client area, you can find out here.

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Once logged in, click on Domains in the upper menu bar and then select My Domains from the drop down menu. Or, you can click on the Domains block in the center of the home page.

You will now see a list of all your domains. Click on the row of the domain that you are looking to unlock (click anywhere on the bar other than the domain name, this will take you to your website). Or, you can click on the drop down menu to the right, beside the Wrench icon and select Manage Domain.

Now, on the Manage page for that domain, you will see the Manage Menu on the left-hand side of the screen.

Click on Auto Renew in the Manage menu. You will see the current status of Auto Renew. If it is enabled, click the Disable Auto Renew button to disable it.

You will still receive emails letting you know that your domain is expiring. You will also receive an email once the domain is expired. These can be ignored.

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Still Having Issues?

If you are still having issues, you can contact our Customer Support in the following methods:

Live Chat

You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.

Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.

Support Ticket

You can submit a support ticket to our Support Team from your client area.

Our ticket Support Team is available 24/7/365.

Phone support

You can contact our Phone Support Team using the following number:

  • US/Canada 1-888-974-0334
  • International 1-727-800-3606

Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.

  • Domains, renewal
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