Email on macOS (older devices)

Overview

Apple Mail, also called macMail, is the built-in email program that comes with your macOS computer. This walk through will show you how to configure Apple Mail to work with your cPanel email address. You will need to set up your email address in cPanel first.

Make a note of your email address and your email password so you can reference them when you go through the instructions.

Instructions 

  1. Open Apple Mail (Mail in your Applications or from the Dock).
  2. From the Mail menu, click on Add Account.
  3. Click on “Other Mail Account…”
  4. Click on “Mail account”
  5. Fill in the requested information:
    • Full Name: The name you want to display with this email address.
    • Email Address: Your email address.
    • Password: The password you created for this email address.
  6. It's possible that you will see an error at this step: Mail can't verify the identity of autodiscover.example.com. That's fine; you can go ahead and click Connect. If you see another error for the domain, click Connect again.
  7. Now, we'll fill in your incoming mail settings.
    • Email Address: should have your email address prefilled
    • Username: should be your full email address
    • Password: should be showing all dots. If not, enter your email password
    • Account TypeIMAP (keep messages synced to the server) or POP(download messages locally)
    • Incoming Mail Server: example.com (replace example.com with your domain)
    • Outgoing Mail Server: example.com (replace example.com with your domain)
  8. Click Sign In.
  9. You may see another error here: Mail can't verify the identity of mail.example.com. Again, that's fine. Click Connect.
  10. Be sure that Mail is checked (Notes is optional) and click Done

Congratulations! You've just created your email account. Try sending yourself a test message to make sure it's working.

Advanced Settings 

If you have trouble sending email, or you are plagued with popups saying that Mail can't verify the identity of mail.example.com, you may need to adjust your outgoing email settings.

  1. Open Apple Mail.
  2. From the Mail menu, choose Preferences.
  3. Click on Accounts from the top menu.
  4. Select your email account from the list on the left.

Incoming Mail Server (POP or IMAP)

In the Account Information tab:

  1. Incoming Mail Server: mail.example.com, with your own domain name replacing example.com.
  2. User Name: your full email address
  3. Password: your email password

In the Advanced tab:

  1. Server Port: 993 for IMAP, 995 for POP
  2. Use SSL: must be checked
  3. Authentication: must be set to Password.

Outgoing Mail Server

To access the outgoing settings, you first need to:

  1. Navigate to the Account Information tab.
  2. Click on the up-down arrow icon to the right of Outgoing Mail Server (SMTP)
  3. Click on Edit SMTP server list

You should now see a list of all your SMTP servers at the top of this window and the settings at the bottom.

In the Account Information tab:

  1. Description: not server related, whatever you like
  2. Server Name: mail.example.com, with your own domain name replacing example.com
  3. TLS Certificate: none

In the Advanced tab:

  1. Automatically detect and maintain account settings: this should be unchecked
  2. Port: 465
  3. Use SSL: checked
  4. Authentication: Password
  5. Allow insecure authentication: uncheck
  6. User Name: your full email address
  7. Password: your email password
  8. Note: it may state that the user name and password are optional, this is not correct, they need to be entered

You're all set! All of your settings should now be accurate.

  • email, setup, mac, apple
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