Logging into your cPanel

Your cPanel is where you manage your web hosting apps and services. From your cPanel, you can add new mailboxes and create alias accounts. You can also create addon domains and subdomains. And much, much more.

Sections


Accessing your cPanel from your Client Area

The easiest method of accessing your cPanel is through your client area, as this method does not require your cPanel username or password. If you do not know how to access your client area, you can find out here.

Client Area Home Page

Once logged in, proceed to your web hosting management page. This can be done by clicking on Services in the upper menu bar and selecting My Products & Services from the drop down menu. You can also click on the Services block in the center of the home page.

My Products and Services

Once you are on your My Products & Services page, you will see a list of all of your services. Click on the bar of your cPanel web hosting service (click anywhere but on the domain name, this will take you to your website).

Actions

You will now be on the Managing page for your cPanel web hosting. On the left-hand side of the screen, you will see an Actions menu. Click on Login to cPanel will log you into your cPanel without needing to enter your cPanel username or password.

Back to Menu


Accessing your cPanel directly

If you know your cPanel username and password, you may find it easier to log into your cPanel directly. You can find your cPanel username and password in your Welcome email, that you received when you purchased your service. If you no longer have your Welcome email, contact support and they can resend it to you.

There are several URLs that you can use to access the cPanel log in page.


Domain/website pointing to our server

If your domain or website is pointing to our servers, you can use your domain name to access your cPanel

Using your domain name

example.com/cpanel
example.com:2083
cpanel.example.com (may not work with all accounts)

Remember to replace example.com with your domain name.

Domain/Website not pointing to our server

If you do not have your website pointing to our servers, you can use the server name or IP nstead of your domain name. If you do not know your server name or IP, contact support.

Using the server name

servername.com/cpanel
servername.com:2083
cpanel.servername.com (may not be set up on all accounts)

Remember to replace servername.com with your server name.

Using the server IP address

[server IP]/cpanel
[server IP]:2083

Back to Menu


Click here to return to the New Customer Guide.


Still Having Issues?

If you are still having issues, you can contact our Customer Support in the following methods:

Live Chat

You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.

Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.

Support Ticket

You can submit a support ticket to our Support Team from your client area.

Our ticket Support Team is available 24/7/365.

Phone support

You can contact our Phone Support Team using the following number:

  • US/Canada 1-888-974-0334
  • International 1-727-800-3606

Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.

  • cPanel, access
  • 3 Users Found This Useful
Was this answer helpful?

Related Articles

Change your cPanel password

Keeping your cPanel password secure is important to keep your website and emails secure. If...

Change your cPanel password

Keeping your cPanel password secure is important to keep your website and emails secure. If...

Submitting a Ticket

Everyone needs a little help now and then. If you need help with any of your MacHighway services...

Security best practices

Hackers are always working, searching day and night for sites they can easily exploit. If your...

New Customer Guide (start here)

This New Customer Guide is meant to help you go from no website experience, to having your...