Email on macOS (Mac desktops and laptops)

Apple Mail, also called macMail, is the built-in email program that comes with your macOS computer. This walk through will show you how to configure Apple Mail to work with your cPanel email address. You need to set up your email address in cPanel first.

Make a note of your email address and your email password so you can reference them when you go through the instructions.

Instructions 

1. Open Apple Mail (Mail in your Applications or from the Dock).
2. From the Mail menu, click on Preferences.
3. Choose Accounts from the top menu.
4. Click + at the bottom right to add a new account.
5. Click on “Other Mail Account…”
6. Click on “Mail account”
7. Fill in the requested information:
• Full Name: The name you want to display with this email address.
• Email Address: Your email address.
• Password: The password you created for this email address.
8. It's possible that you will see an error at this step: Mail can't verify the identity of autodiscover.example.com. That's fine; you can go ahead and click Connect. If you see another error for the domain, click Connect again.
9. Now, we'll fill in your incoming mail settings.
• Email Address: should have your email address prefilled
• Username: should be your full email address
• Password: should be showing all dots. If not, enter your email password
• Account Type: IMAP(keep messages synced to the server) or POP (download messages locally)
• Incoming Mail Server: mail.example.com (replace example.com with your domain)
• Outgoing Mail Server: mail.example.com (replace example.com with your domain)
10. Click Next.
11. You may see another error here: Mail can't verify the identity of mail.example.com. Again, that's fine. Click Connect.
12. Be sure that Mail is checked (Notes is optional) and click Done

Congratulations! You've just created your email account. Try sending yourself a test message to make sure it's working.

Advanced Settings 

If you have trouble sending email, or you are plagued with popups saying that Mail can't verify the identity of mail.example.com, you may need to adjust your outgoing email settings.

• Open Apple Mail.
• From the Mail menu, choose Preferences.
• Click on Accounts from the top menu.
• Select your email account from the list on the left.
• Click on the Server Settings tab
• You should see a check box for both the incoming and outgoing mail servers that says “Automatically manage connection settings”. Both of these should be unchecked. Once unchecked, three new fields will show.

Incoming Mail Server (POP or IMAP)

• User Name: your full email address
• Password: your email password
• Server Name:mail.example.com, with your own domain name replacing example.com.
• Use SSL: must be check
• Authentication:must be set to Password.
• Server Port: 993 for IMAP, 995 for POP

Outgoing Mail Server

• User Name: your full email address
• Password: your email password
• Server Name:mail.example.com, with your own domain name replacing example.com.
• Use SSL: must be check
• Authentication:must be set to Password.
• Server Port: 465

You're all set! All of your settings should now be accurate.

Did this answer your question? If not, please let us know what issues you're having by submitting a ticket.