Email on iOS (older devices)

Your iPhone, iPad, or iPod Touch comes with built-in email software from Apple. This walk through will show you how to configure your email software to work with your cPanel email address. You need to set up your email address in cPanel first.

Make a note of your email address and your email password so you can reference them when you go through the instructions.

Setting up a new account

1. Open the Settings app.
2. Tap Passwords & Accounts.
3. From the Accounts menu, tap Add Account...
4. Tap Other.
5. Tap Add Mail Account.
6. Fill in the requested information:
• Name: The name you want to display with this email address.
• Address: Your new email address.
• Password: The password you created for this email address.
• Description: This description is for your use when you view the account.
7. Tap Next.
8. You will now see your main account settings screen.
9. Choose IMAP (keep messages synced to the server) or POP (download messages locally).
10. In the Incoming Mail Server section, fill in the following settings:
• Host Name: example.com (replace example.com with your domain)
• User Name: username@example.com (your full email address)
• Password: The password you created for this email address.
11. In the Outgoing Mail Server section, fill in the following settings:
• Host Name: example.com (replace example.com with your domain)
• User Name: username@example.com (your full email address)
• Password: The password you created for this email address.
12. Tap Save.
13. You may now see a popup that says Secure Connection Failed. Tap Continue. Or, it may say Cannot Connect Using SSL: Do you want to try setting up the account without SSL? Choose Yes.

Congratulations! You've just created your email account. Try sending yourself a test message to make sure it's working.

Advanced Incoming and Outgoing (SMTP) Settings

If you have trouble sending email, or you are plagued with popups saying Unable to Verify Certificate, you may need to adjust your incoming and outgoing email settings.

To get to the email account settings:

• Open your Settings application.
• Choose Passwords & Accounts.
• From the Accounts menu, tap your email address.

Incoming settings

• Scroll down to the bottom and tap Advanced.
• Scroll down to the Incoming Settings section. (You can set the previous settings based on personal preference).
• Use SSL: This should be on
• Authentication must be set to Password.
• IMAP Path Prefix (if using IMAP): Leave this set to default.
• Delete from server (if using POP): This is a personal preference.
• Server Port: 993 for IMAP, 995 for POP
• Return to the main screen.

Outgoing settings

• Scroll down to the bottom and tap SMTP
• Tap on the server listed directly below Primary Server
• You should now see the outgoing (SMTP) settings
• Server: this should be on, but leave it for now
• Host Name: mail.example.com (replace example.com with your domain)
• Username: username@example.com (your full email address)
• Password: your email address password
• Use SSL: this should be on
• Authentication: must be set to Password
• Server Port: 465

Tap done in the upper right. This will cause the device to verify the outgoing server.

 You're all set! All of your advanced settings should now be accurate.

Still not working!!

There are a few tricks to try if the account settings are still not working.

• Ensure that there are no emails stuck in your outbox and then restart the device. Sometimes mail stuck in the mailbox with stop the settings from updating
• If the verification process seems to be taking a long time, then it has most likely failed. You may want to close the settings and try again.
• If you are on a cellular device, sometimes you cannot update and test the settings while talking on the device. You may want to try again once done with your call.
• The final option is to remove the email address from the device and add it again. While there are no issues doing this with an IMAP account, there is a possibility of losing mail in a POP account that were on the device and not on the server. You will want to make sure that there is not any important mail on the device that are not in your webmail before removing the account. This lost mail would not be recoverable.

Did this answer your question? If not, please let us know what issues you're having by submitting a ticket.