Unlock your domain name for transfer

As a security measure, domains can be locked against being transferred. This help protects you from domain theft. However, before you can transfer your domain name that is registered with MacHighway to another registrar, you first need to unlock it.


Unlocking your Domain

To unlock the domain, you first will need to log into your MacHighway client area. If you do not know how to access your client area, you can find out here.

Client Area Home Page

Once logged in, click on Domains in the upper menu bar and then select My Domains from the drop down menu. Or, you can click on the Domains block in the center of the home page.

My Domains

You should see a list of all your domains. Click on the bar for the domain that you are looking to unlock (click anywhere on the bar other than the domain name, this will take you to your website). Or, you can click on the drop down menu to the right, beside the Wrench icon and select Manage Domain.

Domain Management

Now, you should be on the Manage page for that domain. On the left-hand side of the screen, you will see the Manage Menu. Click on Register Lock. Here you will be able to unlock the domain be clicking the Disable Registrar Lock button.

Domain Action Menu

Your domain is now unlocked and able to be transferred.

Back to menu

Locking your Domain

The process for locking your domain is the same as unlocking. Once in the Register Lock screen, the button will be to Lock the domain.

Back to menu

Still Having Issues?

If you are still having issues, you can contact our Customer Support in the following methods:

Live Chat

You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.

Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.

Support Ticket

You can submit a support ticket to our Support Team from your client area.

Our ticket Support Team is available 24/7/365.

Phone support

You can contact our Phone Support Team using the following number:

  • US/Canada 1-888-974-0334
  • International 1-727-800-3606

Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.

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