Transferring your existing domain to MacHighway can be more convenient by keeping all of your web services in one place. This will also let us assist you with any changes that need to be made to your DNS.
Here is a guide on how to transfer your domain
- Before Transferring your domain
- Transferring your domain to MacHighway
- Leaving your domain with another registrar
Before Transferring your domain
If you have a domain registered with someone else, you can transfer the domain to be managed by us. While this is not necessary, it can be advantageous to have all your services in one place.
Unlock the domain
First you will need to unlock your domain and ensure that is ready to be transferred. If you have any domain privacy on the domain, ensure it is disabled as well.
Get your EPP code
Your EPP code (or transfer authorization code) is required to move the domain from your current registrar to us. You will need to request this from the current registrar.
Transferring your domain to MacHighway
If you domain is available for transfer and you have your EPP code, you can now submit the transfer request from your MacHighway client area. If you do not know how to access your client area, you can find out here.
There are two ways to access the Transfer In section of the client area:
- In the upper Menu Bar, click on Domains and then select Transfer Domains to Us
- Click on the Domains block in the center of the page. This will take you to your My Domains page. On this page, you will see the Transfer In A Domain link in the Shortcuts menu in the lower left-hand side.
On this page, supply your domain name and the EPP code provided by your current registrar. Click on the Add to Cart button to proceed.
You will now be able to configure your domain name servers or add additional services, such as web hosting. Once you are ready, click on Continue at the bottom of the page.
You can now review the order and Checkout once you are satisfied everything is entered correctly.
Once you process the invoice, the transfer will be initiated. Please watch your mailbox for the verification emails to complete the transfer.
Note: Domain transfers can take 5-10 business days to complete. This is ICANN policy and can not be bypassed.
When you transfer a domain to MacHighway, there will be a charge for a one year renewal fee. However, your domain expiry will be extended by one year as well, so there are no additional fees for transferring the domain in the long run.
This is standard procedure for most domain registrars.
Leaving your domain with another registrar
If you wish to keep your domain name registered where it is now, you can still use our services by simply changing your domain's name servers (much easier and faster than transferring). Our name servers are as follows:
Your current registrar should be contacted if you need help with updating your domain name servers.
Still Having Issues?
If you are still having issues, you can contact our Customer Support in the following methods:
You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.
Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
You can submit a support ticket to our Support Team from your client area.
Our ticket Support Team is available 24/7/365.
You can contact our Phone Support Team using the following number:
- US/Canada 1-888-974-0334
- International 1-727-800-3606
Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.