It is vital that your domain contact information is kept up to date at all times. Not only is this an ICANN requirement, it can cause downtime for your domain if you fail to receive important notices. Here is how you can view and update your domain contact information.
- Accessing your domain contact information
- Updating your contact information
- Notice about updating contact information
Accessing your domain contact information
To update your domain contact information, you first will need to log into your client area. If you do not know how to access your client area, you can find out here.
Once logged in, click on Domains in the upper menu bar and then select My Domains from the drop down menu. Or, you can click on the Domains block in the center of the home page.
You should see a list of all your domains. Click on the bar for the domain that you are looking to unlock (click anywhere on the bar other than the domain name, this will take you to your website). Or, you can click on the drop down menu to the right, beside the Wrench icon and select Manage Domain.
Now, you should be on the Manage page for that domain. On the left-hand side of the screen, you will see the Manage Menu. Click on Contact Information to view your current contact settings.
Updating your contact information
You should now see three or four sets of contact information (depends on the TLD). While you should complete all of the fields, the Registrant Contact is the most important.
For each set, you will have an option to use the contact information from your client area, or you can set custom information for each set. In most cases, setting each set to Use existing account contact should be fine, as long as the client area information is up to date. If the client area is not up to date, you should update it as well.
While all of these settings are important, the email address is most vital. Any domain notifications will be sent to that email address. If you receive a request from ICANN or your registrar that you do not action, it can cause your domain to be suspended.
Your email address is also used when transferring your domains. If your domain email contact is not up to date, you will need to update if before beginning the transfer process. However, after updating your contact information, you may not be able to transfer your domain for 60 days (see note below). This is another reason for why you need to keep your contact information up to date at all times.
Notice about updating contact information
Whenever you update your domain contact information, you domain may be locked for 60 days. While this will not affect the functionality of your domain or website, you will be unable to transfer your domain during this time. This 60 day lock is ICANN policy and we are not able to waive it.
Still Having Issues?
If you are still having issues, you can contact our Customer Support in the following methods:
You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.
Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
You can submit a support ticket to our Support Team from your client area.
Our ticket Support Team is available 24/7/365.
You can contact our Phone Support Team using the following number:
- US/Canada 1-888-974-0334
- International 1-727-800-3606
Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.