This New Customer Guide is meant to help you go from no website experience, to having your MacHighway website and email running by the time you reach the end of this document. While we recognize that this document doesn't account for all situations and needs, it should be enough to get you started.
To view a much larger array of help topics and guides, please view our entire Knowledgebase by clicking here.
Sections
1. Domain Names
The first step in building your online presence is a good domain name. Your domain name is your name and address on the internet. You want a good name that is easy to remember and is easy to associate with your business.
If you already have a domain name, then you can use our hosting by setting your name servers for your domain name so that your domain name points to your MacHighway hosting space. This is done at your current domain register.
If you do not have a domain name yet, you can purchase one in your MacHighway client area.
Click here for our Domain Names knowledgebase section, for more articles like:
- Changing Nameservers for Your Domain Name
- Registering a new domain
- Changing the Contact details on your domain name
- How to redirect a domain
2. Email
Another big part of your online presence is domain-based emails. An email account with your own domain not only looks more professional, but it also helps build your domain reputation.
Click here to access our Email Knowledgebase section for more information on:
- Set up an email on your mobile device
- Create a new email address
- IMAP or POP
- Check Email via Webmail
3. Website
Now that you have your domain and emails setup, you probably want a website. A website is pretty much required for any business to survive in our new digital world.
If you are the adventurous or tech-savvy type, there are several tools available for building a website, including WordPress and Joomla. Your cPanel hosting plan includes Softaculous Scripts Installer that includes hundreds of scripts available for building your website.
If you purchased our Weebly Drag and Drop Web Site builder, please see our section on using it here.
If you would like to install WordPress, please check out this guide.
4. Additional Help
Following these steps should get you started, with a domain, email and website. But there is so much more you can do with you webhosting account. Here are a few other guides to help you go from webhosting newbie to domain pro.
Click here to return to the New Customer Guide.
Still Having Issues?
If you are still having issues, you can contact our Customer Support in the following methods:
Live Chat
You can connect to our Live Chat Support Team from your MacHighway Client Area. If you are not sure how to do this, you can find a guide here.
Our Live Chat team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
Support Ticket
You can submit a support ticket to our Support Team from your client area.
Our ticket Support Team is available 24/7/365.
Phone support
You can contact our Phone Support Team using the following number:
- US/Canada 1-888-974-0334
- International 1-727-800-3606
Our Phone Support team is available Monday to Friday from 9:00 AM to 7:00 PM Eastern Time.
